part 6 Email Templates For Web Designers And Developers

You Won’t Be Able To Deliver The Design On Time

First things first, problems like this happen sooner or later. What’s important is that you apologize, not try to shirk responsibility, and fix the situation fast. If you do these three actions, you’ll be fine most of the time.

[Subject:] Important notice, and an apology

[Client’s name],

I’m sure this isn’t the type of email you expected to get from me. Still, I’d like to deal with the facts as they are and get a solution in place, ASAP.

So, here goes. I’m sorry, but the design won’t be delivered on time. There are a couple reasons for this, but rest assured, I take full responsibility.

• [reason A]
• [reason B]
• [reason C]

To get the project back on track, I’ve done [action X], [action Y] and [action Z].

I’m also taking steps to ensure that we don’t go through this headache again.

Anyway, if you’d like to discuss the effects of this issue, feel free to reach out.

Regards, [Your name] [contact details, website]